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Q&A
What payment methods do you accept?
1. Cryptocurrency
2. Bank Account Transfer
In case you have a preferred way of payment except the above two, get in touch with our team, who will help you with your order payment.
How long does shipping take?
Standard Orders: Processed and shipped within 48 hours (for in-stock items).
Custom/Bulk Orders: May require additional processing time before shipment via DHL Express, UPS, FedEx, etc.
3D Printing Shrouds & Special Items: Typically take 3-5 business days to prepare before shipping.
Customers are advised to confirm stock availability before placing orders via email at contact@coolmute. com
Do you ship internationally?
Yes! We ship worldwide. International shipping fees and delivery times depend on the destination. Customs/duties may apply and are the customer’s responsibility.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking number. Use this to monitor your package’s delivery status online.
Do you offer custom design services?
Yes! We specialize in custom designs. Contact us via email at contact@coolmute. com to discuss your project ideas and requirements.
What machines are suitable for this modification?
We have suitable molds for most of the best-selling models. Contacting contact@coolmute. com to confirm the model before placing an order will save you a lot of trouble