Q&A

What payment methods do you accept?

1. Cryptocurrency
2. Bank Account Transfer

In case you have a preferred way of payment except the above two, get in touch with our team, who will help you with your order payment.

How long does shipping take?

Standard Orders: Processed and shipped within 48 hours (for in-stock items).
Custom/Bulk Orders: May require additional processing time before shipment via DHL Express, UPS, FedEx, etc.
3D Printing Shrouds & Special Items: Typically take 3-5 business days to prepare before shipping.
Customers are advised to confirm stock availability before placing orders via email at contact@coolmute. com

Do you ship internationally?

Yes! We ship worldwide. International shipping fees and delivery times depend on the destination. Customs/duties may apply and are the customer’s responsibility.

Can I track my order?

Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking number. Use this to monitor your package’s delivery status online.

Do you offer custom design services?

Yes! We specialize in custom designs. Contact us via email at contact@coolmute. com to discuss your project ideas and requirements.

What machines are suitable for this modification?

We have suitable molds for most of the best-selling models. Contacting contact@coolmute. com to confirm the model before placing an order will save you a lot of trouble